Introduction > Claims

Returns policy for online store

 Returns policy governing the operator / seller and the purchaser / buyer (hereinafter referred to as "RP") Recitals. 1 Operator (seller) online store the Medex-fam Ltd., Malinová 357, 972 13 Malinová. 2nd Customer (buyer) online store means any natural or legal person who sends an electronic order form with the goods (product / s or service / vices). 3 The Complaints procedure regulates the legal relations between the operator and the customer, in handling complaints concerning the accuracy and quality of goods and services provided by the operator. 4 A claim for the purposes of the claims procedure is understood, of the client from liability for defects of goods or services provided to the client, which requires some correction or replacement of defective performance, respectively. non-performance of the Contract. The procedure for processing complaints. 1 Under the RP, an authorized person may claim in person, in writing or by electronic mail. For the second claim must clearly state in particular: • who filed the complaint (name, permanent address), • subject of the complaint, or what the client seeks, • whom the complaint is addressed, • the date of filing the complaint, •'s signature or the signature of the Authorized person with power of attorney. 3 In the case of filing a complaint by e-mail, fax or in writing to an authorized person on behalf of the customer complaint must be accompanied by a power of attorney to represent the client in the matter of the complaint. 4 If the complaint does not contain the elements listed in paragraph 2 of this Article shall be deemed ineligible. 5 Time limit for settlement of the claim is more than 30 days from the date of the claim. The Customer shall issue a complaint to the client a written document. Filing a complaint 6th is the day of the claim by the Customer. The date of the claim shall be considered: • the mailings - the date of receipt of the complaint to the registry of the client seat) • the personal delivery - the date on the copy of the claim, confirming customer service • the delivery of e-mail - the date of receipt of an electronic mail message to the e-mail address of the Customer . 7 Other legal relations between the operator and the customer expressly modified by this Complaint Rules shall be governed by the relevant provisions of the contracts concluded between the operator and the customer, the relevant provisions of generally binding legal regulations in force in the Slovak Republic, in that order. 8 Customer is entitled to the Complaints procedure because of changes in legislation and business environment at any time amend or supplement. The client determines publishing on its website the actual text of the Complaints Procedure. The RP comes into force from 01.10.2014 and fully replaces the previous RP. Operator reserves the right to change RP without notice.