Obchodné podmienky

Introduction > Obchodné podmienky

Terms and conditions for online shop Medex-fam, Ltd.

laying down the terms and conditions between the operator / seller and the purchaser / buyer (the "Terms")


1 Operator (seller) online store Medex Medex is a fam-fam-, Ltd. / Andrea Silesova, 357 Raspberry, Raspberry 97213th

2nd Customer (buyer) online store means any natural or legal person who sends an electronic order form with the goods (product / s or service / vices).

3 When ordering as an individual - Non-Business please state your full name, address where the goods are to be delivered, phone number and e-mail. If you buy as a legal entity (the company or business) in order also mention your business name, VAT registration number / VAT number and billing address if different from delivery address.

4 The acceptance of the order of goods by the operator and therefore the purchase contract occurs upon confirmation of correctly and completely filled in the order in electronic form (e-mail) by the operator, the operator reserves the right to adjust the prices of goods ordered (ie operator guarantee the price of goods, which is mentioned on the website of the operator at the time of order, since this depends on changes in supply prices of the goods). After sending the order to your registered e-mail will be sent an acknowledgment of receipt of the order and later further information about the status of your order (eg. Booking has been processed, the goods have been dispatched, the product is out of stock, etc..). You can order a registered customer to check directly in on-line mode on the website of an online store after login.

5 The place of fulfillment of the contract of sale means the office (residence) or place of business of the Customer in the electronic form with the order. The goods will be supplied by the operator using the services of third parties (contracting carrier, courier service) or operator shall deliver the goods by their own means or by agreement with the customer the goods will be ready for the operator to surrender. Delivery of goods is effected by handing it over to the principal or handing over the goods for carriage contract carrier. Title to the goods passes to the customer delivery of the goods under the precedent conditions payment of the purchase amount specified in the order in full. Until the transfer of ownership of the operator to the customer, the customer has all the duties of a custodian and things is to products and services at their own expense keep safely and label them so that they are at all times identifiable as the goods of the operator.

6 The operator shall deliver the goods to the Customer as soon as possible after receipt of an electronic order form with the delivery times listed on the website operator. The Client acknowledges that the alleged delivery dates (delivery time) are indicative only. Customer agrees to extend the delivery period when it ordered the production of goods or other circumstances require. If the operator is unable to supply the goods ordered all the agreed date, it shall notify this situation as soon as possible and notify the customer he expected delivery of goods ordered and he suggests deliver substitute goods. If the customer orders goods or goods of non-standard dimensions heavier than 30 kg, the operator agreed payment and delivery with the client individually.

7 If the goods are delivered to the contracting carrier, the customer gives the operator the right to provide contract carrier necessary personal data for the purposes of delivery (name / business name, address, phone number).

8 When receiving the goods the customer will receive a receipt of goods, which is also the proof of payment of goods if payment on delivery. Proof of takeover goods is also the order of the goods in writing. Tax document with a quantification of the purchase price and VAT the customer receives an e-mail within 14 calendar days of receipt of goods.

9 In case the buyer does not pay and does not take the merchandise out of the situation of damage goods on delivery (shipment returned as nedoručná no fault of the operator, eg., If a carrier found the addressee, notifies about delivery, customer shipment inadvertently or deliberately not taken, and the like. ), the operator may claim damages caused by breach of obligations covered by the contractual penalty. The contractual penalty in this case, set the minimum amount paid postage and a maximum of 50% of the total price of the order. Customer, which is assumed by order message will be sent by e-mail request for information, what to do next with his order. To respond to this challenge, the Client 7 days from the date of dispatch of the message. If the client requests a resend follows returned consignment operator Douce to the total price of the lot a second handling fee and postage according to the valid price list. Resend thus returned consignment is possible only on payment in advance. Unless the customer to call the operator does not respond within a specified period, the order will be canceled by the operator.

10 Client as a private person (Non-Business) is in accordance with the law to withdraw from the contract within 7 working days of receipt of goods. In this case, the client contacts the prevázdkovateľa and submit a written statement (not electronic communications) of withdrawal stating the order number, purchase date and account number or exact address of the financial settlement. Purchased goods in the original condition as when taking over (including documentation, accessories, etc..) Sends the customer at their own expense, along with the original sales receipt back to the address operator (rather than by cash on delivery). The right of withdrawal does not sponsor, if the goods were purchased and taken personally by the operator. Prevázdkovateľ undertakes to repay the Customer the price paid for the goods within 15 calendar days of receipt of returned goods in the same way as the one used for the payment of the goods, unless the customer requests otherwise. If returned goods damaged, used, worn or incomplete, the operator can return to the Customer the purchase price less the value of damage or wear of the goods amounting min. 1% of the total price of the goods (in accordance with the relevant provisions of § 457 of the Civil Code).

11 The customer can withdraw from the contract, the service is provided when the service began to meet with the client's consent before the deadline for withdrawal from the contract, can also withdraw the sale of goods made to the specific requirements of the customer, the product designed specifically for one customer, goods which considering its features can not be returned (eg. hygiene reasons) or for goods, perishable.

12 Operator reserves the right to change prices. Price is valid that which is stated in an e-mail confirming receipt of your order. Price not including consulting, transportation or any other expenses, unless specified in the product description. The price of goods is determined by the current price list. Concessionary (action) the price of goods are clearly marked with symbols (such as. "Action" or "Sale"). The validity of preferential prices while stocks lasts or during the period specified in a soft price.

13 If the client is currently in or living abroad, the operator agreed payment and delivery with the client individually. In the delivery of customer orders in the Czech Republic pays the price of goods and services in the courier overheard at EUR according to the current exchange rate of the National Bank of Slovakia (www.nbs.sk).

14 Warranty conditions are governed by the complaint procedure.

15 Operator is not responsible for late delivery of goods caused by the postman (mail, courier) or giving the wrong address customer. Customer is to thoroughly check the goods for its delivery from the postman and confirm receipt of the goods by signing a receipt for the goods. Unless the shipment is visibly damaged or destroyed, the customer shall be obliged to immediately contact the lot operator. Claim for any non-delivery due to the postman or damage of goods caused postman is necessary in such cases to apply directly to the postman. Complaints mechanical damage caused by goods transport, download the client free from defects confirmed officers, operators will not be recognized as legitimate and fulfillment of such Customer's complaint is not provided.

16 All orders received electronic goods are considered a proposal for this contract and are not considered binding. The customer has the right to cancel an order without giving any reason, at any time before delivery of goods through e-mail or telephone. The operator has the right to cancel the order in case of non-delivery due to force majeure, due to the end of its production, due to its sold out or because of the impossibility of delivery in the price, which is included in the online store, in all these cases, the operator shall inform the customer. The operator shall provide an opportunity for the delivery of replacement goods. The customer has the right to refuse to allow the delivery of replacement goods and withdraw from the order of the said goods. In the case of payment of the purchase price or part thereof will Cancellation funds returned to the customer within 15 calendar days in the same manner as was used for payment of the goods, unless the customer requests otherwise.

17 The Customer declares that he agrees to sec. § 7 paragraph. 1 of the Act. 428/2002 on the Protection of Personal Data as amended, the operator and keep the processed personal data, in particular those listed above, and / or which are necessary for the operation of the operator and process them in all of their information systems. The Customer grants the operator the agreement for an indefinite period. Consent to the processing of personal data by the customer may at any time revoke in writing (e-mail, registered mail) or by telephone, whereupon the operator's personal information deleted from its database. Updating of personal data registered customer can be performed directly in on-line mode on the website online store after login.

18 Client after submitting your order, or registration may receive messages about offers products, events and services vendor. Client may at any time withdraw the transmission through the line, which is located in the e-mails that it will be delivered.

19 On trade relations (as well as other legal relationships which may arise therefrom) natural persons not acting when concluding trade agreements under these GTC as part of its business, apply in addition to the general provisions of the Civil Code and special regulations, particularly Act no. 108/2000 on consumer protection in doorstep and distance selling Act. 250/2007 on consumer protection.

20 Customer and operator agree to fully recognize the electronic form of communication, especially through electronic mail and the Internet network as valid and binding on both parties. The electronic form of communication is not acceptable in the event of withdrawal from the contract.

21 Client sending an order confirms that these GTC read and fully agrees with them. Notwithstanding the other provisions of these GTC, the operator shall not be liable to the Client for loss of profits, loss of opportunity or any other indirect or consequential losses due to negligence, breach of contract of sale or otherwise incurred. If the satisfaction of the competent authorities of the Slovak Republic, certain provisions of these GTC be invalid or unenforceable, in whole or in part, the validity and enforceability of the other provisions of the GTC and the remaining relevant provisions of the GTC team remain intact.

22 Terms apply as stated on the website of the operator on the day of dispatch of the electronic form with the order except if between the two parties expressly agreed otherwise.


Operator reserves the right to change these Terms & Conditions. The obligation of a written notice of the change VOP is fulfilled location on the website trade.

These GTC are valid from 01.11.2014 and fully replaces the previous VOP. Operator reserves the right to change the Terms & Conditions without prior notice.